Future Sync 2020

UX research and Ethnographic design for humanitarian technology

Eriol has been working in the non-profit, humanitarian technology sector for the past two years immersed in how to build technology products and services that empower and give access to people in the global south or ‘developing countries’ often around difficult topics like Genocide, Democracy, gender-based violence and in difficult circumstances such as informal settlements (slums) and areas where radicalisation is high.

When we think about the future and progression of design, how do we think in a way that explicitly includes places and communities still 'coming online' and how technology and society operates differently across borders.

The talk summarises recent research and UX design for humanitarian projects and how to approach difficult topics when researching these areas or these countries along with some tips for those looking to work or learn more about how to conduct UX research in these places.

Eriol is a Design Lead who has worked in-house for 9+ years. Eriol now runs Humanitarian.design human rights-focused and humanitarian design consultancy. Before that, they worked at Ushahidi, a non-profit developing open-source, digital tools to help people with democratic processes, human rights, and crises like typhoons, earthquakes and terrorism.

Eriol is a non - binary, queer person who uses they / them pronouns and an LGBTQIA + advocate.They are deeply passionate about intersectional inclusion and promoting healthy attitudes towards mental health in the tech sector.

Eriol Fox

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